Additional Info

Frequently Asked Questions

Payment Details

We accept Visa and Mastercard credit and debit cards.  Payment for orders placed is processed by PayFast – a widely used, secure and reputable payment gateway.  After completing your address details and checking the T&C’s box, you need to click the “PLACE ORDER” button.  You will be redirected to the PayFast website to complete your payment which you can do using either a credit or cheque card.  Once the payment is completed, you will be redirected back to the Zizamele website.  Once we have been notified about your payment and your order is ready, it will be dispatched to you.

If you would prefer to pay via EFT or Credit Card link, please email info@zizamele.co.za with your order details and it can be arranged.

Processing Time

Some items are kept in stock and can be sent quicker than an item that needs to be made.  National orders can be sent within a week of receiving the order and international orders will take up to 14 days to be sent.  In some instances we have to get international quotes which takes time.  However we will update you during the entire process.  A little while is worth waiting for such unique items!

Local Shipping

We use The Courier Guy for national deliveries.  They offer an ECO service which is very affordable and they can also do overnight to JHB/Durban/PE  for urgent deliveries.  This service is obviously more expensive.

International Shipping

We most certainly do!  Just recently we have sent to places as far afield as Mocambique and The Cayman Islands.  We use Fedex, DHL, Aramex and the SA Post Office for international shipping depending on reputation and cost.

Returns Policy

We do not offer refunds  but in the event that you would rather not receive the re-made item, we can offer a credit note for the value of the original product.

Breakages

Zizamele will re-make any item that is reported broken within 24 hours of its arrival.  Photos should be sent to info@zizamele.co.za or whatsapp them to: +27845566423.

Fedex parcels offer inclusive insurance but in order to get a payout, you need to report the breakage within 24 hours of the parcel arriving at your address.  You will also need to send photographs of the broken item to: info@zizamele.co.za or whatsapp them to: +27845566423. Zizamele will then put in a claim and will keep you updated as to the progress of the claim.

Care Instructions

All our ceramics are lovingly handmade and as such some variance is possible.This is part of their beauty – seeing the hand of the creator in the product!

All The majority of our items are purely decorative and intended for display purposes only.  This excludes the following:

  1. The vases are glazed inside to hold water with flowers. Use a bottle brush with soapy water to clean the inside.
  2. The Sweetie Dish is meant to hold trinkets, nuts  or wrapped chocolates, please avoid anything that can run or melt into the dish.
  3. The t-lite candle holders are intended for t-lite candles and obviously the eggcups can hold eggs.
  4. The Olive Dish has been glazed to withstand the olive juices.

All Please do not put our ceramics in the dishwasher.  Dust them carefully and if you have to, wash them with gentle soap, taking care not to knock the “ladies” against the taps or sides of the basin.

Packaging Information

We are trying to use  as little plastic as possible and have recently changed to Honeycomb Cardboard crates which are totally recyclable.  These boxes are charged at the following rates:

R250 Small (43 x 43 x  26cms)

R300 Medium  (45 x 45 x 28)

R350 Large  (48 x 48 x 31)

If we ship your goods  with DHL, they offer  free outer boxes which are sturdy and strong.

Customs and Tariffs

All countries charge different tariffs, however our category of goods should not attract any taxes as they are DECORATIVE and not functional ceramics.  We also have the EUR1 Certificate and AGOA with USA which allow zero duties.  VAT, however will be for the client’s account.  Our HS Code  is: 6913.90.90.00.10 if you wish to  check beforehand.

Privacy Policy

Please take the time to read our Privacy Policy setting out how we collect, use and retain any personal data of yours that is captured during the process of purchasing items from this website.  Personal data will also be captured should you make use of our contact forms and newsletter subscriptions.

Terms and Conditions

Thank you for your interest in Zizamele Ceramics and our products.  In order to allow us to give you our best service and minimise any confusion, please read our Conditions of Sale below before confirming your order.

 ORDERS:

  • All prices quoted in ZAR and shipped ex-works unless otherwise stated
  • Please follow our minimum sales units per style and colour when placing wholesale orders. Min order is R4500.
  • Lead time for orders 6-8 weeks unless otherwise arranged