TERMS & CONDITIONS
Dear Valued Wholesale Customer,
Thank you for your interest in Zizamele Ceramics and our products. In order to allow us to give you our best service and minimise any confusion, please read our Conditions of Sale below before confirming your order.
- All prices quoted in ZAR and shipped ex-works unless otherwise stated
- Please follow our minimum sales units per style and colour when placing wholesale orders. Min order is R4500.
- Lead time for orders 6-8 weeks unless otherwise arranged
- Please order in writing and specify any special instructions
FREIGHT AND SHIPPING:
- We are happy to work with your preferred service providers, or we can arrange shipping for you ourselves with either of our two domestic courier – Kargo National and The Courier Guy.
- We do make use of EMS (expedited mail service) which is through the post office for smaller international orders. They will only insure for loss and not breakage. This is a tracked mail service. Should this item break en route replacement will be done free of charge but freight will be for the client’s cost.
- National deliveries are only insured by ourselves if their value is greater than R10000.
- We can quote on sending orders via airfreight or ocean freight for export, with our Freight Agent.
- All freight charges – domestic and international – are for the client’s account.
PAYMENT TERMS AND INSTRUCTIONS:
- On placement of an order, a quote will be supplied with all our details.
- Once the quote is accepted by the client, an invoice will be generated
- Our terms are 50% deposit on placement of order, and balance on shipping.
- We will require proof of the balance of payment before the goods leave our studio.
- All goods remain property of our company until fully paid for
- Please quote your invoice number as a reference when making payments
- Please note that these products are all handmade, and as such some minor variance is possible
- Packaging is charged for at 8% of invoice.
- Specialised packaging requirements eg plastic crates will be quoted for separately.
- Sampling costs and design work for custom products will be charged for at an agreed rate.
We look forward to working with you!
Toni Burton and the Zizamele team
54 Heron Park, Unit 3