Terms and Conditions
We accept Visa and Mastercard credit and debit cards. Payment for orders placed is processed by PayFast – a widely used, secure and reputable payment gateway. After completing your address details and checking the T&C’s box, you need to click the “PLACE ORDER” button. You will be redirected to the PayFast website to complete your payment which you can do using either a credit or cheque card. Once the payment is completed, you will be redirected back to the Zizamele website. Once we have been notified about your payment and your order is ready, it will be dispatched to you.
If you would prefer to pay via Credit Card link, please email email@example.com with your order details and it can be arranged.
All our ceramics are lovingly handmade and as such some variance is possible. This is part of their beauty – seeing the hand of the creator in the product! The majority of our items are purely decorative and intended for display purposes only. This excludes the following:
- The vases are glazed inside to hold water with flowers. Use a bottle brush with soapy water to clean the inside.
- The Sweetie Dish is meant to hold trinkets, nuts or wrapped chocolates, please avoid anything that can run or melt into the dish.
- The t-lite candle holders are intended for t-lite candles and obviously the eggcups can hold eggs.
- The Olive Dish has been glazed to withstand the olive juices.
Please do not put our ceramics in the dishwasher. Dust them carefully and if you have to, wash them with gentle soap, taking care not to knock the “ladies” against the taps or sides of the basin.
Some items are kept in stock and can be sent quicker than an item that needs to be made. National orders can be sent within a week of receiving the order and international orders will take up to 14 days to be sent. In some instances we have to get international quotes which takes time. However we will update you during the entire process. A little while is worth waiting for such unique items!
We are trying to use as little plastic as possible and have recently changed to having wooden crates made for our various size bowls and products. These are charged at the following rates:
R650 Small (43 x 43 x 26cms)
R950 Medium (45 x 45 x 28)
R1200 Large (48 x 48 x 31)
The products will be nested in thick deep foam which protects them perfectly!
We use The Courier Guy for national deliveries. They offer an ECO service which is very affordable and they can also do overnight to JHB/Durban/PE for urgent deliveries. This service is obviously more expensive.
We most certainly do! Just recently we have sent to places as far afield as Mocambique and The Cayman Islands. We use Fedex, DHL, Aramex and the SA Post Office for international shipping depending on reputation and cost.
Zizamele will re-make any item that is reported broken within 24 hours of its arrival. Photos should be sent to firstname.lastname@example.org or whatsapp them to: +27845566423.
Fedex parcels offer inclusive insurance but in order to get a payout, you need to report the breakage within 24 hours of the parcel arriving at your address. You will also need to send photographs of the broken item to: email@example.com or whatsapp them to: +27845566423. Zizamele will then put in a claim and will keep you updated as to the progress of the claim.
Customs and Tariffs
All countries charge different tariffs, however our category of goods should not attract any taxes as they are DECORATIVE and not functional ceramics. We also have the EUR1 Certificate and AGOA with USA which allow zero duties. VAT, however will be for the client’s account. Our HS Code is: 6913.90.90.00.10 if you wish to check beforehand.
Terms and Conditions
Thank you for your interest in Zizamele Ceramics and our products. In order to allow us to give you our best service and minimise any confusion, please read our Conditions of Sale below before confirming your order.
- All prices quoted in ZAR and shipped ex-works unless otherwise stated
- Lead time for orders 6-8 weeks unless otherwise arranged